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Module V – Computer Reservation System Training {Optional Module}

The current trend in travel agencies regarding computerization is the use of the Computer Reservation Systems (CRS) and Global Distribution Systems (GDS). There are basically four reservation systems:

• Sabre

• Apollo (Galileo)

• Worldspan

• Amadeus

They all work about the same way and access primarily the same databases for their information. The systems charge other travel suppliers for the right to market their products and services through these systems. You will find most travel agencies utilize these systems for reservations but with the advancement of the Internet, many suppliers are now offering web based booking engines.

The main difference between the CRS and the web based booking engines are the techniques in utilizing the systems. The computer reservation systems are completely keyboard driven and you must learn the formats in order to operate it efficiently. The web based booking engines are the point and click environment. 

AAA Travel Agent Training Center offers Sabre and Apollo training. These are the two most popular systems used in the industry.  Many students are concerned about learning one system and then applying to an agency that uses another system.  This usually will not be a major factor.  As long as you understand a computer reservation system, converting to another system is not too complicated. They all work under the same technique, it will just be a matter of learning a new format.  Most agencies are willing to train you on the new system.

 The course is an introduction to the system and will teach you the following:

		How to build a complete Passenger Name Record (PNR)
		Changing, deleting and creating optional PNR fields
		How to use the CRS help program
		Airline reservations (availability, flight service information, classes of service)
		Fare quotes, pricing and ticketing
		Car reservations
		Hotel reservations

If your goal is to pursue a career working for a travel agency, we highly recommend you take Module V and learn a computer reservation system. This will help you tremendously when applying for positions.  If you are planning on opening your own home-based travel agency, you may not necessarily need this module. Many home-based travel agents utilize  web based booking engines.  Many home-based travel agents do host with an existing travel agency and may have the opportunity to utilize the CRS being used by the agency.  Until you know whether or not this will be an option to you, I would suggest to wait on this module until you know if you will be hosting with an agency and learn why type of CRS they use.

Following are the pricing guidelines for Module V - Computer Reservation System Training.

Prices are discounted based on other modules students have enrolled in:

Module V - CRS Training includes 35 hours access to the web based training program, student work book and instructor assistance.

Click here to see course module costs!

For returning students interested in enrolling in the CRS module, please contact the director for more information.

Are you ready to purchase! Go to the On-line Store link.

            
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This website was last updated on: 02/03/2012

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